Are the Bamboo Bowls, plates and cutlery dishwasher safe?
No.
Wood splits and cracks when exposed to dishwasher temperatures, humidity, and water. Delicate glassware can break in a dishwasher, making for a big mess to clean up. Some metals like cast-iron and copper are not meant to be washed in the dishwasher and can become damaged as well as cause damage to other dishes.
Can I sterilise my bamboo products?
We do not recommend sterilising your products in a traditional steam steriliser as the extreme heat will reduce the lifetime of your bamboo products.
However, we can recommend using products like Milton’s Sterilising Wipes.
How can I extend the life of my bamboo products?
Your bamboo products are designed to last a lifetime, but much like any other product made from nature, it does require your care. Extend the lifetime by Oiling your bamboo products keeps the wood supple and moisturised.
Think of it as your skin: the more it’s exposed to the elements (water), the more it becomes scaly and dry, eventually leading to cracking and splitting. A generous application of coconut oil conditions the wood, and repeated application saturates the layers, keeping the wood resilient and providing a natural lustre. Our bamboo products are hand-wash only and not suitable for the dishwasher or microwave. The good news is bamboo is naturally antibacterial and microbacterial so warm soapy water is all you need.
When washing please be sure to remove the silicone ring when drying so that the product can be dried in full. Much like any other natural product exposed to the elements of water and air over an extended time, you do not want to encourage mildew by leaving your products wet or soaked for prolonged periods.
Can there be a difference in colour between the product photograph on the website and the actual product?
Even though we do our best to keep our colours on our website as true as possible, each computer screen has its own individual setting, so there can be differences in colour. If you have a doubt about the colour of a product, please do not hesitate to contact our Customer Service team.
How to care for your baby sleepbags? Joyto sleepbags are really easy to care for. You can machine wash them on 30℃ and tumble dry low or line dry naturally for the best results.
To maintain our garments’ integrity, wash with similar colours and avoid washing with towels and other rougher items
What size will best suit my child?
Our sizings match the industry standard and fit comfortably and with ease.
But if you have any questions about a particular product you can message our Customer Service on support@joyto.co.uk
How can I contact customer services?
For all enquiries please contact our Customer Care team at support@joyto.co.uk , +44 (0) 161 474 1010. Our office is open Monday to Friday (excluding bank holidays) from 9am till 5pm UK time. We aim to respond within 24 working hours.
What if my items are damaged or incorrect?
If you have received a damaged or incorrect item, contact our customer support team at support@joyto.co.uk with a photo of the damage, or the incorrectly shipped product, as well as your order number and we will get back to you.
How long will my refund take?
Refunds can vary depending on your bank but it should take between 5-10 working days.
Are your products in compliance with testing standards?
Yes. All chemical and hazardous materials testing has been outsourced and is in compliance with UK safety standards. Our 100% organic products are GOTS certified and our signature bamboo and organic cotton fabric is OCS certified. We use factories that are of Oeko-Tex100 standard, which means products are Oeko-Tex 100 Class 1 Baby certified free from any harmful chemicals or substances.
Can there be a difference in colour between the product photograph on the website and the actual product?
Even though we do our best to keep our colours on our website as true as possible, each computer screen has its own individual setting, so there can be differences in colour. If you have a doubt about the colour of a product, please do not hesitate to contact our Customer Service team.
How to care for your baby clothes?
joyto clothing are really easy to care for. You can machine wash them on 30℃ and tumble dry low or line dry naturally for the best results.
To maintain our garments’ integrity, wash with similar colours and avoid washing with towels and other rougher items.
What size will best suit my child?
Our sizing match the industry standard and fit comfortably and with ease.
For your convenience, on each product there is a link to our size chart, but if you have any questions about a particular product you can message our Customer Service on support@joyto.co.uk
general
How can I contact customer services?
For all enquiries please contact our Customer Care team at support@joyto.co.uk or call us on 0161 474 1010
What is your returns policy?
If you’d like to return or exchange a product, please email our Customer Care team at support@joyto.co.uk
– All returns and exchanges are free in the UK, however, please note that international return costs are not covered by JOYO
– All items must be returned new, unused and in original JOYTO packaging
– Returns that do not meet our policy may not be accepted and will be sent back to the customer
– Make sure you obtain proof of postage for your return package
– Items or orders you would like to return should be sent back to us within 30 days of your order being dispatched
– Once received by our warehouse, returned items are processed within 10 working days
If your product is damaged or incorrect please contact our Customer Care team who will advise you further on how to return this item.
