How can I contact customer services?
For all enquiries please contact our Customer Care team at firstname.lastname@example.org or call us on 0161 474 1010
What is your returns policy?
If you’d like to return or exchange a product, please email our Customer Care team at email@example.com
– All returns and exchanges are free in the UK, however, please note that international return costs are not covered by JOYO
– All items must be returned new, unused and in original JOYTO packaging
– Returns that do not meet our policy may not be accepted and will be sent back to the customer
– Make sure you obtain proof of postage for your return package
– Items or orders you would like to return should be sent back to us within 30 days of your order being dispatched
– Once received by our warehouse, returned items are processed within 10 working days
If your product is damaged or incorrect please contact our Customer Care team who will advise you further on how to return this item.